Last Updated: December 2018
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Trilogy Education Services (Australia) Pty Ltd (ABN 53 625 057 132) and its affiliates are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APP), and Monash University is bound by the Privacy and Data Protection Act 2014 (Vic) and the Information Privacy Principles (IPPs), and the Health Records Act 2001 (Vic).
Personal Information and Education Records do not include information that has been de-identified or made anonymous.
AGREEMENT AND YOUR EXPRESS CONSENT
THE INFORMATION Boot Camp COLLECTS FROM YOU
In order to provide our services, we collect Personal Information (such as your name, email, login and password details, registrations and applications, postal address and telephone number) when you:
- create an account;
- register or apply for a Course, either directly or by using your social networking credentials on the Boot Camp Service or a third-party website;
- participate in our surveys, promotions and competitions;
- sign up for a newsletter;
- post information to the Boot Camp Service that includes Personal Information; and
- communicate with us, for example to submit queries regarding the Site or the Boot Camp Service.
Registration. To create an account, you must provide your name, email address, phone number, postal address, and date of birth. You may also provide other optional information, such as gender, previous salary information, current industry of employment.
Using the Boot Camp Service. If you post Personal Information in a comment or to a chat room, blog or other public area of the Site, we may collect the information you post. Posted information is also available for viewing and disclosure by other users of the Site, and we have no control over such use. We discourage posting sensitive or Personal Information in comments as they are viewable by the public.
From Third Parties. We may use third parties to perform certain tasks for us, such as facilitating your purchase of a Course. Such third parties will provide us with Personal Information, such as your name, address, and email address, which you provide to them so that we have your information for Course rosters.
Customer Support. We may collect Personal Information through your communications with our customer-support, marketing, admissions, student support, career services and sales teams. This information will be used to send you information you have requested from us and to send you promotional email messages. You may unsubscribe from promotional emails by clicking “unsubscribe” on the emails you receive from us.
Making Payments. When you make payments to pay for a Course, you must provide Personal Information to our third-party service providers, including first and last name, email address, phone number, mailing address and credit card information.
Promotions and competitions. If you choose to participate in a promotion or competition, we may collect, use and disclose information as described in the promotion or competition.
Surveys. In most cases, information from surveys will be used on an anonymous basis to help us improve the Boot Camp Service. In certain limited cases, we may disclose information collected by a survey to instructors, teaching assistants, or career coaches in order to provide educational or career support such as tutoring or career counseling.
Strictly necessary cookies: These cookies are essential in order to enable you to move around the Site and use its features, such as accessing the secure areas of the Site. They also enable us to deliver services you have asked for.
- Examples of strictly necessary cookies set by us are cookies that keep you logged in during your visit on the Site and that enable you to navigate between pages during a browser session so that you can use the Site most efficiently.
Performance cookies: These cookies collect statistical information on how visitors use our Site so that we can make improvements to the Site, how it works and our services. These cookies don’t collect information that identifies visitors. The information that is collected is aggregated and therefore anonymous.
- Examples of performance cookies set by us are cookies that track website traffic and help us collect data about what users are doing on our Site so that we can improve our website and enhance your overall experience.
Functionality cookies: These cookies allow the Site to remember choices you make such as your user name when you login to your account or the language or region you are in. They may also be used to help you watch a video or comment on a blog and are intended to improve your online experience.
- Examples of functionality cookies set by us are cookies that may serve a different version of the Site to you as compared to other users to determine which version works better, cookies that prevent you from seeing different homepages or other split tests in the future, and bookmarking cookies that help us retrieve and display information you stored on our Site for your next visit.
- Examples of internet-based advertising cookies set by us are cookies that tell us where you came from so that we can evaluate marketing and advertising campaigns, cookies that help us determine where you are located so that we can serve you advertisements that are relevant to you based on your location and cookies that help us group you into interest groups with other users so that we can show you advertisements that are relevant to you while you’re on our Site and on other websites.
Some of the cookies on our Site are set by us (first party cookies) and some are set by third parties who are delivering services on our behalf.
Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can use your browser to notify you each time a cookie is set or to block and delete cookies from your browser. However, please note that if you do that, the Boot Camp Service may not work properly and you may not be able to take full advantage of the Site or our services. You can learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser.
HOW WE USE YOUR INFORMATION
We use your Personal Information for the following purposes:
- Identify you and your account;
- Provide and improve our services;
- To communicate with you; and
- For our marketing purposes;
You can opt out of promotional or marketing emails by clicking on “unsubscribe” at the bottom of the emails you receive from us. You can stop text messages by texting “STOP” to text messages you receive from us.
INFORMATION SHARING AND DISCLOSURE
We may disclose your Personal Information and Education Records to (i) business partners (including providers of technology platforms) involved in the fulfillment of the program so that they can assist us in delivering the Boot Camp Service and other services we provide to you, and (ii), our educational partners so that they can track your progress, work with us to assist you in the event that you are dissatisfied or need assistance, and provide you with a Certificate upon completion. These third parties are contractually obligated to maintain the confidentiality of your Personal Information consistent with the terms of this policy and to comply with the applicable data or privacy protection laws.
Displaying to Other Users. If you post content to the Boot Camp Service it may be displayed on the Boot Camp Service. Other users of the Boot Camp Service may be able to view and use information you post, such as information contained in comments posted in a chat room or on a blog post. We do not have responsibility or liability for information you post. You should exercise caution when using public forums and not disclose your personal information.
We will also disclose your information in response to valid legal process, for example, in response to a court order, a subpoena or other legal request for information, and/or to comply with applicable legal and regulatory reporting requirements. We also may disclose your information in response to a law enforcement agency’s request or other request for information from the U.S. or other government entities, or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or to verify or enforce compliance with the policies governing our products and/or services and with applicable laws, or as otherwise required or permitted by law or consistent with legal requirements. In addition, we may transfer your information to an entity or individual that acquires, buys, or merges with us, or our other business units.
We may also disclose your Personal Information or Education Records with your permission, for example, with potential employers.
Merger, Sale, or Other Asset Transfers and Investors. If we are involved in a merger, acquisition, financing due diligence, reorganisation, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information which we have collected may be used, sold or transferred to third parties such as venture capital or private equity groups, investment banks, or successor companies as part of such a transaction as permitted by law and/or contract. We cannot control how such entities may use or disclose such information.
LINKS TO OTHER SITES
SECURITY OF YOUR INFORMATION
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on secure servers located in the U.S., and may be accessed from our offices in the U.S., Canada, U.K., Ireland and Mexico All information provided and transactions conducted on our Site, including payment transactions, will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Site like message boards. The information you share in public areas may be viewed by any user of the Site.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
DESTRUCTION OF PERSONAL INFORMATION
If you enrol in and complete a Boot camp course we will keep your relevant Personal Information, to confirm completion records and details if required. If you make an enquiry about a Boot Camp course we will keep your name and contact details for 3 years, and if after this time you do not enrol in a Boot Camp course, we will destroy our record of your Personal Information. If you ask that we do not keep your Personal Information for this 3 year period, and you ask us to stop providing our marketing information to you, we agree to destroy our record of your Personal Information.
We do not knowingly collect information from children under 13. We will take steps to delete such information if we become aware that we have collected it.
We do not knowingly collect, maintain, or use Personal Information from children under 13 years of age, and no part of the Boot Camp Service is directed to children under the age of 13. If you learn that your child has provided us with Personal Information without your consent, you may alert us using the contact information below. If we become aware that we have collected any Personal Information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.
GOVERNING LAW/INTERNATIONAL USERS
ACCESS, CORRECT OR UPDATE YOUR INFORMATION; QUESTIONS; COMPLAINTS OR POSE A QUESTION OR SUGGESTION
We will deal with your request to access and/or correct your Personal Information and/or Education Record as soon as is practicable after we receive it. While we will not charge you for making a request to access your Personal Information, we may require you to pay our reasonable costs of providing you with that information. We will not charge you for making a request to correct your Personal Information and/or Education Record with that information. We will not charge you for making a request to correct your Personal Information and/or for our costs of correcting your Personal Information and/or Education Record.
We may ask you to put your complaint in writing. We will investigate and respond to your complaint as soon as is practicable after we receive it.
If you are not satisfied with our response to your complaint, you can refer it to the Office of the Australian Information Commissioner (https://www.oaic.gov.au).
If you have any questions about our handling of your Personal Information and/or Education Record, wish to request access to or correct your information, or wish to make a privacy complaint, please contact us using one of the methods below:
+61 (3) 8376 1404