Learner support

At Monash University Boot Camps, offered in partnership with edX, supporting our learners is at the top of our list. That is why we make ourselves available to individuals through various avenues like office hours, email, phone, and a dedicated #Slack channel to get on-demand help from instructors, your fellow peers, and support staff whenever you need it.

Preparing you with a new set of hard skills isn’t our only priority. Through the career services team, you gain access to wide-ranging job support to equip you with the necessary soft skills to stand out in the job market.

Learner success

To help you along the intensive boot camp journey, you have a Success Manager on site to provide support with pre-launch preparation, instructor management, on-boarding, and classroom coordination. In addition, you have access to a free tutoring network and communication channels to reach out to instructors and TAs when needed.

Communication »

We believe in communication, and at Monash University Boot Camps, we use Slack to keep in constant contact. Slack is a great tool that enables learners to communicate with their Learner Success Manager, their instructional staff, and each other.

Feedback loops »

Feedback helps us ensure we are providing the best experience for our learners, that is why we have established several feedback loops in our programs. Throughout the experience, the success team administers surveys to record learner backgrounds, demographics, goals, and program feedback, in addition to weekly sentiment assessments that enable us to make real-time changes as needed.

Quality assurance »

Our programs utilise pioneering technologies to make sure that you are receiving a valuable instructional experience. Classes are recorded and audited for data analysis and quality control. This has allowed us to oversee the curriculum in real time, providing constructive feedback to our instructional team and a first-rate level of support.